March 2020 Resident Manager of the Month

We are pleased to announce that the Resident Managers for the Month of March 2020 are … …

March 2020 Resident Manager of the Month



Jim and Jean T. at River Heights

Jim and Jean are long term residents at River Heights, and took over as Resident Managers in May 2016.   They have a great rapport with the building tenants, many of whom are also long term residents. The atmosphere they have created in the building, and their abundance of building knowledge has enabled them to be effective in all areas of management. They have set and maintained a high standard for the building and the tenants resulting in a great building community.

Jim and Jean T. — THANK YOU !!! for your excellent work over the past three years.

Congratulations on being named our Resident Managers of the month.

COVID19: Rent & Condo Fee Payment Information

March 25, 2020 March 27, 2020






Emerald Management & Realty Ltd. is committed to delivering safe, reliable service to our customers and communities as it has 24/7 for the past several decades. 

Our team at Emerald understands that the evolving COVID-19 situation is having an impact on our respective team members, customers and communities.  In response, we have implemented work at home protocols to minimize any disruption to your property management services.  This is a difficult time for everyone and it continues to evolve on a daily basis. 

Currently, the April 1, 2020 rent and condominium contributions are due as usual.  Again, we understand that you might be experiencing unprecedented financial difficulties because of COVID-19.    

If you have been impacted by COVID-19 and are experiencing hardship, call us today at 403-237-8600 to discuss what options are available.  Your property manager and our customer service representatives are available to discuss a plan with you.   Cases will be handled on a person-by-person basis.   

We will work with the owner of the property (for those in rental properties) and the Board of Directors (for those who own a unit in a condominium corporation) to discuss a payment plan to provide for flexibility during this challenging time. Payments can be made online at: PreAuthorized Payment Form.  Our goal is to keep you safe in your home and we look forward to working together to the benefit of all involved.  

This is what you can also do right now:   

Contact Employment Insurance: Access financial support for Employment Insurance (EI) at

Contact Service Alberta:  Any Albertan in self-isolation may be eligible for an emergency self-isolation payment. For more information on emergency isolation support, visit: or 

Contact your Mortgage/Loan/Utility Company:  Apply for emergency deferral relief. You may also apply for flexibility on personal payments. Recognize it will not be free as you may incur interest and will need to come to an agreement on how the amounts will be repaid. Discussing your options could make it less costly in the long run. 

Contact the Government of Canada for a list of updated financial programs available: 

Contact Service Alberta for a list of updated support for Albertas:

Contact Service Alberta for updated information for Renters:

If you need additional support or find yourself in a crisis situation, the following Agencies may be of assistance:  

  • Distress Centre: 2-1-1 
  • Alberta Works: 1-866-644-5135 (emergency needs allowance for Albertans)  
  • Bow West: 403-804-9826 (one-time basic needs fund)   
  • Sunrise Community Link: 403-204-8280 (one-time basic needs fund)   
  • CUPS: 403-717-0922 (crisis intervention fund)   
  • Aspen: 403-219-3477 ext. 177 (for families) 
  • Children’s Cottage: 403-242-8575 ext. 230 (for families)   

Emerald Management & Realty Ltd. is committed to the health and well-being of our residents. We continue to work with stakeholders and monitor government supports to help our team and residents through this crisis. We are available 24/7 and could not do this without the dedicated support of our team members and service providers.  We will get through this together. 

 Thank you again, for being a valued member of our Emerald community and the opportunity to be your property management company of choice! 

 Please stay safe & healthy!  


COVID19 Financial Support

March 20, 2020






We are receiving inquiries regarding rent and condominium contribution payments and we are working diligently to respond to all messages as quickly as possible. On behalf of everyone at Emerald Management & Realty Ltd., let us start by saying we appreciate your patience.   

COVID-19 is having a devastating effect on us all. In addition to those diagnosed with the virus, this current health crisis is disrupting life and business for everyone in our community.  

Right now, both the Federal and Provincial Government are working on plans to provide support for debt and household financial relief for support of things like monthly payments on utility bills, mortgages, tax deferral, condominium contributions and rent.  Currently, the payment of rents and condominium contributions has not been waived and/or suspended. 

Six of Canada’s biggest banks announced plans on March 17, 2020 to provide financial relief to Canadians impacted by economic consequences relating to COVID-19.  The press release can be read at: TD Bank Group Press Release.  Individuals and businesses are directed to contact their banks for more information.

The impact of this pandemic is evolving by the hour and we are all anxious to know what the fiscal stimulus package will include.  

Here is what you can do right now:  

Contact Employment Insurance. Access to financial support has been expedited as the Federal Government has waived the one-week waiting period for Employment Insurance (EI) to assist workers and businesses. Further measures will be taken for Canadians who are not eligible for EI sickness benefits. 

Canada’s COVID-19 Economic Response Plan: 

Contact your local Member of Parliament. Contact information can be found online for every riding, visit: and express your concerns.

Keep yourself informed with reliable information.  Monitor hourly and daily government updates with respect to action being taken by government organizations. Visit:

If you need additional support or find yourself in a crisis situation, the following agencies may be of assistance: 

  • Alberta Works:1-866-644-5135 (emergency needs allowance for Albertans) 
  • Bow West: 403-804-9826  (one time basic needs fund)  
  • Sunrise Community Link: 403-204-8280 (one time basic needs fund)  
  • CUPS: 403-717-0922 (crisis intervention fund)  
  • 211: 2-1-1 (the distress centre)  
  • Aspen: 403-219-3477 ext. 177 (for families) 
  • Children’s Cottage: 403-242-8575 ext. 230 (for families)  

To discuss payment arrangements, please contact your Property Manager via email or make payment arrangements online by visiting our on-line PreAuthorized Payment Form.  Our customer service representatives will also be available to take your calls. You can also make service requests or inquiries online by visiting: Maintenance Request Form.   

Again, this situation is evolving by the hour and we will do our best to keep you informed.  
Please stay safe and healthy. 

We will continue to keep you updated through our website and social media channels as news is announced at: | Facebook  


Property Management Release – COVID19

March 15, 2020







To our Clients, Residents & Community:

The health and well-being of you and your family are our top priority.  Due to the recent progression of COVID-19 and its potential impact, we want to let you know how Emerald Management & Realty Ltd. (“Emerald”) is responding.  We understand this is a difficult time for all and we are in unprecedented territory right now. We appreciate your patience as we work to support you.

As we have for decades, Emerald stands as your trusted property management partner to help you through this disruption. You can continue to connect with us 24/7 at and by telephone at 403-237-8600. We will also post updates on our social media channels and blog located on our website.

As of the current time, we are no longer accepting unscheduled walk-ins to our office to assist to help slow the spread of the virus.  During this unprecedented time, for the protection of our team members and customers, we have implemented the following protocols regarding:


If you are experiencing an emergency such as a life-saving event or fire, please call 911 first.  If you are experiencing a maintenance emergency such as a flood, elevator breakdown, or no heat in winter, please call our 24-hour phone line, 403-237-8600, for immediate assistance. For more information on what qualifies as an emergency, please click here.


In an effort to limit exposure to the public and our team members, rental payments and condominium contributions will be accepted electronically. If you are not already set up on our Pre-Authorized Program, you can access forms and information available here.

Administrative Requests

To update contact information please click here.  For administrative assistance, to order keys and fobs, request an intercom listing update, or book an elevator, please email, or call 403-237-8600. 

Maintenance Requests

To complete a maintenance request online please click here.  Maintenance requests are subject to review and approval by your Property Manager. In the event you are in self-isolation or quarantine, please advise our team in advance so that we can implement appropriate measures for the health and safety of all involved.

Leasing Inquiries

Please visit our rental listings at: for current and upcoming rental availability. We will work with you to attend viewings and accommodate schedules. Leasing agents can be reached at 403-237-8600.

Stay Healthy! …

To help prevent the spread of COVID-19, Alberta Health Services has provided the following recommendations on their website, (

We take sanitation, hygiene and wellness seriously. We have asked all employees to increase their vigilance with regards to the cleanliness and sanitation of the properties within their care.  Extra hand-washing, the use of appropriate Personal Protective Equipment (PPE) and additional cleaning is required during this time for the protection of everyone.  This includes but is not limited to: extra precautionary cleaning measures in buildings (touch point areas such as door handles, knobs, mailboxes, common area surfaces, elevator panels, buttons and handrails should be cleaned daily with disinfectant – alcohol based wipes; extra cleaning supplies will be required).  Please direct any questions or concerns to your Property Manager or any of our team members.

Individuals, governments and organizations around the world are working rapidly to adapt to the coronavirus. Thank you for your business, and for placing your trust in Emerald Management & Realty Ltd.  We will continue watching, listening and learning.  As this situation is evolving by the hour, we will do our best to keep you informed and be responsive to your inquiries.  Please stay safe and healthy.


Thank you again, for being a valued member of our Emerald Management & Realty Ltd. community and the opportunity to be your property management company of choice!


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