COVID19: Rent & Condo Fee Payment Information

March 25, 2020 March 27, 2020






Emerald Management & Realty Ltd. is committed to delivering safe, reliable service to our customers and communities as it has 24/7 for the past several decades. 

Our team at Emerald understands that the evolving COVID-19 situation is having an impact on our respective team members, customers and communities.  In response, we have implemented work at home protocols to minimize any disruption to your property management services.  This is a difficult time for everyone and it continues to evolve on a daily basis. 

Currently, the April 1, 2020 rent and condominium contributions are due as usual.  Again, we understand that you might be experiencing unprecedented financial difficulties because of COVID-19.    

If you have been impacted by COVID-19 and are experiencing hardship, call us today at 403-237-8600 to discuss what options are available.  Your property manager and our customer service representatives are available to discuss a plan with you.   Cases will be handled on a person-by-person basis.   

We will work with the owner of the property (for those in rental properties) and the Board of Directors (for those who own a unit in a condominium corporation) to discuss a payment plan to provide for flexibility during this challenging time. Payments can be made online at: PreAuthorized Payment Form.  Our goal is to keep you safe in your home and we look forward to working together to the benefit of all involved.  

This is what you can also do right now:   

Contact Employment Insurance: Access financial support for Employment Insurance (EI) at

Contact Service Alberta:  Any Albertan in self-isolation may be eligible for an emergency self-isolation payment. For more information on emergency isolation support, visit: or 

Contact your Mortgage/Loan/Utility Company:  Apply for emergency deferral relief. You may also apply for flexibility on personal payments. Recognize it will not be free as you may incur interest and will need to come to an agreement on how the amounts will be repaid. Discussing your options could make it less costly in the long run. 

Contact the Government of Canada for a list of updated financial programs available: 

Contact Service Alberta for a list of updated support for Albertas:

Contact Service Alberta for updated information for Renters:

If you need additional support or find yourself in a crisis situation, the following Agencies may be of assistance:  

  • Distress Centre: 2-1-1 
  • Alberta Works: 1-866-644-5135 (emergency needs allowance for Albertans)  
  • Bow West: 403-804-9826 (one-time basic needs fund)   
  • Sunrise Community Link: 403-204-8280 (one-time basic needs fund)   
  • CUPS: 403-717-0922 (crisis intervention fund)   
  • Aspen: 403-219-3477 ext. 177 (for families) 
  • Children’s Cottage: 403-242-8575 ext. 230 (for families)   

Emerald Management & Realty Ltd. is committed to the health and well-being of our residents. We continue to work with stakeholders and monitor government supports to help our team and residents through this crisis. We are available 24/7 and could not do this without the dedicated support of our team members and service providers.  We will get through this together. 

 Thank you again, for being a valued member of our Emerald community and the opportunity to be your property management company of choice! 

 Please stay safe & healthy!  


COVID19 Financial Support

March 20, 2020






We are receiving inquiries regarding rent and condominium contribution payments and we are working diligently to respond to all messages as quickly as possible. On behalf of everyone at Emerald Management & Realty Ltd., let us start by saying we appreciate your patience.   

COVID-19 is having a devastating effect on us all. In addition to those diagnosed with the virus, this current health crisis is disrupting life and business for everyone in our community.  

Right now, both the Federal and Provincial Government are working on plans to provide support for debt and household financial relief for support of things like monthly payments on utility bills, mortgages, tax deferral, condominium contributions and rent.  Currently, the payment of rents and condominium contributions has not been waived and/or suspended. 

Six of Canada’s biggest banks announced plans on March 17, 2020 to provide financial relief to Canadians impacted by economic consequences relating to COVID-19.  The press release can be read at: TD Bank Group Press Release.  Individuals and businesses are directed to contact their banks for more information.

The impact of this pandemic is evolving by the hour and we are all anxious to know what the fiscal stimulus package will include.  

Here is what you can do right now:  

Contact Employment Insurance. Access to financial support has been expedited as the Federal Government has waived the one-week waiting period for Employment Insurance (EI) to assist workers and businesses. Further measures will be taken for Canadians who are not eligible for EI sickness benefits. 

Canada’s COVID-19 Economic Response Plan: 

Contact your local Member of Parliament. Contact information can be found online for every riding, visit: and express your concerns.

Keep yourself informed with reliable information.  Monitor hourly and daily government updates with respect to action being taken by government organizations. Visit:

If you need additional support or find yourself in a crisis situation, the following agencies may be of assistance: 

  • Alberta Works:1-866-644-5135 (emergency needs allowance for Albertans) 
  • Bow West: 403-804-9826  (one time basic needs fund)  
  • Sunrise Community Link: 403-204-8280 (one time basic needs fund)  
  • CUPS: 403-717-0922 (crisis intervention fund)  
  • 211: 2-1-1 (the distress centre)  
  • Aspen: 403-219-3477 ext. 177 (for families) 
  • Children’s Cottage: 403-242-8575 ext. 230 (for families)  

To discuss payment arrangements, please contact your Property Manager via email or make payment arrangements online by visiting our on-line PreAuthorized Payment Form.  Our customer service representatives will also be available to take your calls. You can also make service requests or inquiries online by visiting: Maintenance Request Form.   

Again, this situation is evolving by the hour and we will do our best to keep you informed.  
Please stay safe and healthy. 

We will continue to keep you updated through our website and social media channels as news is announced at: | Facebook  


Property Management Release – COVID19

March 15, 2020







To our Clients, Residents & Community:

The health and well-being of you and your family are our top priority.  Due to the recent progression of COVID-19 and its potential impact, we want to let you know how Emerald Management & Realty Ltd. (“Emerald”) is responding.  We understand this is a difficult time for all and we are in unprecedented territory right now. We appreciate your patience as we work to support you.

As we have for decades, Emerald stands as your trusted property management partner to help you through this disruption. You can continue to connect with us 24/7 at and by telephone at 403-237-8600. We will also post updates on our social media channels and blog located on our website.

As of the current time, we are no longer accepting unscheduled walk-ins to our office to assist to help slow the spread of the virus.  During this unprecedented time, for the protection of our team members and customers, we have implemented the following protocols regarding:


If you are experiencing an emergency such as a life-saving event or fire, please call 911 first.  If you are experiencing a maintenance emergency such as a flood, elevator breakdown, or no heat in winter, please call our 24-hour phone line, 403-237-8600, for immediate assistance. For more information on what qualifies as an emergency, please click here.


In an effort to limit exposure to the public and our team members, rental payments and condominium contributions will be accepted electronically. If you are not already set up on our Pre-Authorized Program, you can access forms and information available here.

Administrative Requests

To update contact information please click here.  For administrative assistance, to order keys and fobs, request an intercom listing update, or book an elevator, please email, or call 403-237-8600. 

Maintenance Requests

To complete a maintenance request online please click here.  Maintenance requests are subject to review and approval by your Property Manager. In the event you are in self-isolation or quarantine, please advise our team in advance so that we can implement appropriate measures for the health and safety of all involved.

Leasing Inquiries

Please visit our rental listings at: for current and upcoming rental availability. We will work with you to attend viewings and accommodate schedules. Leasing agents can be reached at 403-237-8600.

Stay Healthy! …

To help prevent the spread of COVID-19, Alberta Health Services has provided the following recommendations on their website, (

We take sanitation, hygiene and wellness seriously. We have asked all employees to increase their vigilance with regards to the cleanliness and sanitation of the properties within their care.  Extra hand-washing, the use of appropriate Personal Protective Equipment (PPE) and additional cleaning is required during this time for the protection of everyone.  This includes but is not limited to: extra precautionary cleaning measures in buildings (touch point areas such as door handles, knobs, mailboxes, common area surfaces, elevator panels, buttons and handrails should be cleaned daily with disinfectant – alcohol based wipes; extra cleaning supplies will be required).  Please direct any questions or concerns to your Property Manager or any of our team members.

Individuals, governments and organizations around the world are working rapidly to adapt to the coronavirus. Thank you for your business, and for placing your trust in Emerald Management & Realty Ltd.  We will continue watching, listening and learning.  As this situation is evolving by the hour, we will do our best to keep you informed and be responsive to your inquiries.  Please stay safe and healthy.


Thank you again, for being a valued member of our Emerald Management & Realty Ltd. community and the opportunity to be your property management company of choice!


Why Update Your Property Title?

The property title details the most pertinent information about a home or commercial property. Therefore, when it is outdated or incorrect, it can present a huge problem should you need to transfer ownership, obtain financing or repossess a leased property. 

The title report often details the history of ownership, along with other information (such as):

  • The legal property description
  • Name of the property owner(s)
  • Amount paid for the property
  • Encroachments (eg. liens, easements and caveats)


Why You Might Need to Update Your Property Title
During the time in which you own a home or other property, you might have some changes in your life that require you to update your property title. This may include:

  • Change of name due to marriage or divorce
  • Adding an owner to the property (such as a new spouse)
  • Removing the name of an owner due to death or divorce
  • Adding a right of survivorship for a child or non-spousal co-owner

You’ll also want to update the property title when a lien or caveat is no longer valid. 

Landlords and the Property Title

When leasing or renting out a property, you may need to have to repossess it to enforce an eviction of the tenants due to nonpayment of violation of the lease.  If you have to evict a tenant and your legal name is incorrect or is not even on the title, you can face conflicts with obtaining a possession order. 

Joint Ownership and the Property Title

Do you own property with someone? Are you on the title? If you aren’t on the title and something happens to your partner, their family may have the right to claim ownership of the property. Consequently, it is of utmost importance that everyone who has a legal right to the property be named on the title. 

The Physical Address on Your Land Title

Any legal notice that is sent to you from the land title’s office will be sent to whichever address is registered with the Alberta land title that is assigned to your home. By registering an address with the land title’s office, you are claiming that you will be fully responsible for receiving any notices that are sent to you. This means that if you don’t end up receiving said notice for whichever reason, you can effectively lose your property rights. As such, changing your address on your legal title is crucial.

Selling the Property

When you sell your property, an outdated title can hinder or delay the transaction from processing. Real problems can occur when there is an owner not named on the title or an old lien or outdated easement still appears on the title work. 

The Process of Changing the Property Title

We are frequently asked how to add a name to a property title. To edit or update your property title, your first step will be to contact the Alberta Registries Spatial Information System. You should begin this process by ordering a current title to see what information needs to be changed. Next, you’ll need to decide which form(s) will be required.

There are different forms for varying situations. For example, if you need to remove a deceased person from the title, you’ll need to complete a Statutory Declaration/Proof of Death form. Land Title requires that you include an original death certificate or a document from the funeral home or cemetery with the form. Another type of form is the discharge paper, which removes a lien or caveat from the title. All applications for changes to the title must be signed before a notary or another authorized representative.

If there are multiple owners on the property, everyone must agree on the changes. This is also true if there is a mortgage on the property. You may have to gain the approval of the mortgagee to make updates to the title.

Condominium Corporations and the Property Title

If you live in a condominium, you could find yourself in a situation where a caveat or foreclosure action is commenced against you for non-payment of fees or condominium contributions.  If your legal name or address is incorrect, you may not receive the official notice of action and incur additional payments. When it comes to legal service, the condominium board or condominium management company has to rely on this information.  So to avoid being unaware in such situations, it is important to update your title with current information.

How Much Does it Cost to Transfer a Property Title or Add a Name?

Registration fees are $15 and may require supplemental documentation when you file. You can file these forms yourself or, alternatively, you can hire a real estate attorney to represent you. Although it may seem simple to do it yourself, you can end up with an invalid title if any mistakes are made. Additionally, fixing an error can be quite costly in the end as it may require you to hire an attorney to successfully fix it.

Where to Change Your Title in Alberta

Alberta residents can inquire about updating their property title at the following location:

Alberta Registries Spatial Information System

Physical Address: Mailing Address:

Service Alberta Building Box 7575

710 4 Avenue SW Calgary, AB T2P 2R4

Calgary, Alberta T2P 0K3


Contact Us

If you have any further questions about why you should update your property title, contact Emerald Management and Realty Ltd. today! Our team is always happy to help.