Emerald Management & Realty Ltd. is committed to delivering safe, reliable service to our customers and communities as it has 24/7 for the past several decades.
Our team at Emerald understands that the evolving COVID-19 situation is having an impact on our respective team members, customers and communities. In response, we have implemented work at home protocols to minimize any disruption to your property management services. This is a difficult time for everyone and it continues to evolve on a daily basis.
Currently, the April 1, 2020 rent and condominium contributions are due as usual. Again, we understand that you might be experiencing unprecedented financial difficulties because of COVID-19.
If you have been impacted by COVID-19 and are experiencing hardship, call us today at 403-237-8600 to discuss what options are available. Your property manager and our customer service representatives are available to discuss a plan with you. Cases will be handled on a person-by-person basis.
We will work with the owner of the property (for those in rental properties) and the Board of Directors (for those who own a unit in a condominium corporation) to discuss a payment plan to provide for flexibility during this challenging time. Payments can be made online at: PreAuthorized Payment Form. Our goal is to keep you safe in your home and we look forward to working together to the benefit of all involved.
This is what you can also do right now:
Contact Employment Insurance: Access financial support for Employment Insurance (EI) at https://www.canada.ca/en/services/benefits/ei/ei-sickness/apply.html
Contact Service Alberta: Any Albertan in self-isolation may be eligible for an emergency self-isolation payment. For more information on emergency isolation support, visit: www.alberta.ca or https://www.alberta.ca/covid-19-supports-for-albertans.aspx#toc-1
Contact your Mortgage/Loan/Utility Company: Apply for emergency deferral relief. You may also apply for flexibility on personal payments. Recognize it will not be free as you may incur interest and will need to come to an agreement on how the amounts will be repaid. Discussing your options could make it less costly in the long run.
Contact the Government of Canada for a list of updated financial programs available: https://www.canada.ca/en/department-finance/economic-response-plan.html
Contact Service Alberta for a list of updated support for Albertas: https://www.alberta.ca/covid-19-supports-for-albertans.aspx
Contact Service Alberta for updated information for Renters: https://www.alberta.ca/coronavirus-info-for-albertans.aspx?gclid=EAIaIQobChMI8eOomuzC6AIVTxetBh2A3ArcEAEYASAAEgIMsPD_BwE
If you need additional support or find yourself in a crisis situation, the following Agencies may be of assistance:
- Distress Centre: 2-1-1
- Alberta Works: 1-866-644-5135 (emergency needs allowance for Albertans)
- Bow West: 403-804-9826 (one-time basic needs fund)
- Sunrise Community Link: 403-204-8280 (one-time basic needs fund)
- CUPS: 403-717-0922 (crisis intervention fund)
- Aspen: 403-219-3477 ext. 177 (for families)
- Children’s Cottage: 403-242-8575 ext. 230 (for families)
Emerald Management & Realty Ltd. is committed to the health and well-being of our residents. We continue to work with stakeholders and monitor government supports to help our team and residents through this crisis. We are available 24/7 and could not do this without the dedicated support of our team members and service providers. We will get through this together.
Thank you again, for being a valued member of our Emerald community and the opportunity to be your property management company of choice!
Please stay safe & healthy!