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FAQs for Commercial Property Owners

For Those Seeking Commercial Property Management Services

Commercial Lease Information

What do I need to know about Commercial Leases?

There are many types of commercial leases offered and the first step is understanding which one(s) will work best for you. Commercial lease agreements vary in the way that rent is calculated and, therefore, your first step in this process may be negotiating which type of Lease you want. To help you understand more about Commercial Leases, we are happy to provide you with a consultation on the types of leases commonly used, and guidance on what kind of lease would work best.

Prior to signing a lease, we strongly encourage you to get a sample lease from a prospective Landlord, for your review.

What kinds of commercial leases are available?

There are many kinds of commercial leases and some overlap. Certain leases may include services such as janitorial assistance or utilities, while others do not. It is important to ask what kind of lease agreement you are pursuing, the services included, and fees associated with each.

Types of leases typically offered for Commercial Property are:

Double Net Lease

  • Fully Serviced Lease
  • Gross Lease
  • Net Lease
  • Percentage Lease
  • Percentage Rent
  • Rentable Square Feet
  • Sublease
  • Triple Net Lease (a.k.a. NNN or Net Net Net Lease)

Costs & Fees

What does Emerald Management & Realty Ltd. charge for the management of Commercial Properties?

The cost to manage your commercial property is based on a fee and is determined by the services you request from Emerald Management & Realty Ltd. For further information, we encourage you to fill out our Request for Proposal form, or contact us, and we will provide you with more information for your review.

Tenants & Tenant Relations

How do you manage tenants that are late in paying their rent?

Late payments are investigated immediately and the appropriate collection procedures, as outlined in the Tenancy Agreement, are initiated. This includes providing a notice to the tenant after 3 days of late payment. If action isn’t taken immediately by the tenant, further actions are taken.

How do you resolve issues between tenants?

We ask that tenants try to resolve their issues/concerns among themselves; however, if this is not possible, we have experience in challenging situations such as these and will provide some mediation.

Property Management Services

Can I hire Emerald Management & Realty Ltd. if I want to do my own leasing?

Yes. We are happy to provide management services only. In your Request for Proposal form, you can indicate you do not need leasing services.

What is the duration of your contract agreements with commercial property owners?

A lot of work goes into setting up a new property. Accordingly, we ask all owners to sign contracts for twelve (12) month durations, and renew on an annual basis every year after.

What is the full list of services you provide to your commercial property clients?

We provide a gamut of services to help manage and improve your property including:

Lease and contract negotiations;

  • Lease and leasing renewals;
  • Budgeting and occupancy costs;
  • Hire and supervise contract labour;
  • Regular on-site inspections;
  • Management of leasehold improvements;
  • Review & Tender Service contracts;
  • Facility Operations;
  • Collection of rents & recoveries;
  • Operating cost reconciliations;
  • GST remittance;
  • Annual Insurance reviews;
  • Accounts Payable and Receivable monitoring & tracking;
  • Provision of monthly financial statements & reports;
  • Financial planning;
  • Building operations, repair and maintenance;
  • Renovations and retrofits; and
  • Tenant relations & satisfaction.


I am struggling to find an insurance company that will provide coverage. Can you help me?

Yes! We maintain strong relationships with our insurance providers. This relationship has often been advantageous for our property owners. If you are struggling with finding an insurance provider, please reach us at 403-237-8600 and we will be happy to try and arrange suitable coverage.

Advertising Properties

How do you market your properties?

Emerald Management & Realty Ltd. markets our properties through our own website and with preferred commercial leasing specialists.

Getting Started

I’m interested in Emerald Management & Realty Ltd. How do we start?

Please fill out our Request for Proposal and submit it online to our office. We will get back to you within 3 business days to begin the process of providing a quote.

Frequently asked questions: