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Condominium Living Unleashed: Expert Tips from Emerald Insight’s Summer Edition 2023

The Summer 2023 edition of Emerald Insights in now LIVE!  As a preferred condominium management company located In Calgary, Alberta, Emerald Management & Realty ltd. is dedicated to enriching the condominium living experience and safeguarding the Corporation Corporations entrusted to our care.

Our summer edition is packed with essential procedures and expert tips designed to educate condominium residents about insurance, energy conservation, avoiding unnecessary claims, and preventing costly repairs. Furthermore, we take great pride in fostering robust relationships with stakeholders, to ensure condominium owners and condominium board members have access to top-notch resources.

Enhance Your Condominium Living Experience with Valuable Content

Valuable Content for Informed Living: Our summer edition of Emerald Insight has been met with overwhelming praise from our valued residents. Let’s delve into some of heartwarming feedback we received:

  • Spencer’s Gratitude: Spencer, one of our esteemed residents, expressed his heartfelt appreciation for the informative content. He finds the tips and procedures included in the newsletter to be immensely helpful and practical, with plans to refer back to them multiple times. We are truly gratified to know that our commitment to keeping residents informed is deeply valued.
  • Mike LLB’s Testimonial: Mike LLB, another cherished client, wholeheartedly endorsed the professionalism of Emerald Insight. He considers this publication to be an invaluable resource, offering a wealth of practical information that enhances his living experience.

Such encouraging feedback drives us to continuously deliver high-quality content for the benefit of all our condominium management and property management stakeholders.


Ideal Weather Conditions: Your Opportunity for Exterior Work

Seize the Season: As July unfolds into August, our city comes alive with the vibrant spirit of Canada’s birthday and the Calgary Stampede. Not only do these festivities mark the height of summer celebrations, but they also provide the perfect weather conditions for tackling exterior projects. Whether you’re considering investment opportunities, capital improvements, or preventative maintenance, now is the ideal time to act.

Our Proactive Approach to Property Maintenance

Our Proactive Approach to Property Maintenance: At Emerald Management & Realty Ltd., we take great pride in our proactive approach to property maintenance and condominium management services. We encourage residents to seize this opportune time for addressing any preventative maintenance needs. Our expert team is readily available to support you and address any queries regarding your Condominium Corporation. 

Strengthening Relationships: Forging a Community of Informed Residents

We are absolutely delighted with the positive response to our summer edition of Emerald Insight from our valued condominium boards and residents. As we continue to build stronger relationships with stakeholders and provide invaluable resources, we remain steadfast in our commitment to enriching the condominium living experience and fostering a well-maintained community. Should you have any inquiries or wish to take advantage of the summer season for preventative maintenance, please contact the team at Emerald Management & Realty Ltd. today! Thank you for your unwavering support, watch this space for our team’s delivery of more insightful condominium management content in the future to elevate the condominium lifestyle! 

About Emerald Management & Realty Ltd.

Emerald Management & Realty Ltd. is a leading condominium management company dedicated to providing exceptional property management services to its property management community for 50 years. With a commitment to enriching the condominium living experience, we go the extra mile to safeguard the Corporation and ensure residents’ satisfaction. Our proactive approach to property maintenance empowers residents to make the most out of their investment, whether through valuable tips on insurance, energy conservation, or preventing costly repairs. As a trusted partner, we take pride in forging strong relationships with stakeholders, including our master insurance program partners, to deliver well-organized, practical resources like the informative Emerald Insight newsletter. With a team of experts and a focus on community engagement, we are here to support and elevate your living experience at Emerald Management & Realty Ltd.

COVID19 Financial Relief for Tenants

On May 25, 2021 Premier Jason Kenney announced the Government of Alberta’s plans for reopening.  This announcement is in response to the dropping number of new COVID-19 infections and pandemic-related hospitalizations in Alberta. Coupled with the news of the number of citizens with at least one dose of a COVID-19, it looks like the province is on track to reopening in a planned three stage approach.

The uncertainty during this state of emergency continues to be a challenge for many — even as we head into the staged re-opening.  Many tenants who are not paying their rent are experiencing legitimate income problems and economic hardships. Especially those who rely on a steady income to pay for their bills and other responsibilities.  Not every job comes with the option to work from home.  Similarly, not every job has been deemed an essential service and people have been laid off or in a position of reduced hours.  The fear of displacement due to outside forces is a very real fear for many.  This is further compounded by property owners who are in turn facing financial hardship and economic distress when rental payments are not honoured.

A common issue discussed in the world of property management is how to handle late rental payments and in the most challenging of circumstances, how to deal with a failure to pay rent. Evictions are a last resort option — but if you do go down this road, check out Emerald Management & Realty Ltd.’s recent blog post: Evicting a Tenant for NonPayment of Rent for some useful information about the eviction process and how our team can help! 

Overall, the majority of the feedback we have received from tenants is that they have the desire or willingness to make partial payments and agree to a re-payment plan, but have been unable to pay rent in full due to financial hardships.

If you are facing this type of situation, during the state of emergency, below are some of the resources we’ve used and have shared to help tenants and landlords manage rental payments.  

For financial relief from various government jurisdictions, tenants can search out support from:


There are also personal wellness supports available.  These resources are also important, especially recognizing the stressful impact of finances, unemployment, unforeseen difficulties and stressful events like COVID-19:

While every situation is unique and no solution is a “one-size-fits-all” approach, the team at Emerald Management & Realty Ltd. has collaborated on many collection calls.  Depending on the situation, the team has reached out to touch base and check-in with tenants to avoid adding the additional frustration of collection letters and/or 14-day Notices of Eviction.  Again, this can be a challenge to navigate as not every situation is the same as situations vary.  It is important to proceed with care and caution as property managers are not social workers.  The above links and resources are a start to help those facing hardships get the help needed.

For more information about potential supports, visit Emerald Management & Realty Ltd.’s COVID-19 focused blogs that have been published.

The Sundance Apartments: Live and Work above it all!

The following is some useful information about The Sundance Apartments proudly managed by Emerald Management & Realty Ltd.  Located in Downtown Calgary, the Sundance is conveniently situated in Calgary’s West End Core, just 2 blocks from River Valley pathways at 836 – 5 Avenue SW, Calgary.

Currently offering FREE 1 Months Rent at The Sundance Apartments! Move-in ready 1 & 2 bedrooms available. 1 bedrooms starting at $870/month; 2 bedrooms starting at $1145/month (net incentives).  The Sundance Apartments is located at 836 – 5 Avenue SW, Calgary.

Schedule a tour today of your next rental home and check out the urban rental lifestyle of living above it all in Downtown Calgary! Call Emerald Management & Realty Ltd. today at 403-237-8600 to book a tour of your next rental home!


The Sundance Apartments overs a variety of spacious and affordable layouts with spectacular views of downtown Calgary and the beautiful landscape of the north west.

  • incredible views to enjoy while living and/or working above all that downtown Calgary has to offer
  • pet friendly and close proximity to several green spaces for the enjoyment of your pet
  • conveniently located by the C-Train, Bow River bike and pedestrian pathways
  • public transit and proximity to major traffic routes makes it easy to access grocery stores, local shops, nightlife, restaurants and coffee shops
  • outstanding shopping at the CORE, TD Square, Kensington & 17 Avenue SW
  • Prince’s Island and Eau Claire Village is nearby and accessible for the health enthusiast seeking to take advantage of the bow river pathway
  • if fitness is a top priority, you are just minutes from outdoor tennis courts, golf, REPSOL Sports Center … AND endless walking/jogging/biking opportunities
  • close proximity to SAIT, University of Calgary, Bow Valley College,  Mount Royal University and Western Canada High School

The Sundance Apartment Features:

Sundance Apartments is located in Calgary’s West End Core, conveniently located 2 blocks from River Valley pathways. Easy access to pubs, great restaurants, art galleries and shopping malls. In addition to the great location and close proximity to everything Downtown Calgary has to offer. In addition:

  • The building has a positive atmosphere
  • Friendly on-site management, and larger updated and renovated suites
  • Onsite Manager available during business hoursUtilities included: Heat, Water AND Electricity
  • Smart Card laundry access
  • Pet Friendly
  • Underground and covered parking available starting at $50/month
  • In-suite storage
  • Restaurants and convenience store located in the building 
  • Private balcony
  • Elevators
  • Welcoming lobby
  • Spectacular City views

Your next rental home at The Sundance Apartments is just around the corner! Contact our friendly team at Emerald Management & Realty Ltd. by calling 403-237-8600 and book your personal tour today!


Virtual Tours:

Interested? Contact us today to schedule a tour!


Emerald Management Pandemic Update


April 2021

COVID19 Update: A Year in Review

It has been just over a year since the COVID19 pandemic dramatically changed the way most of us live and work.  Every business sector has felt the impact in one way or another, and we recognize that everyone has sacrificed and suffered at some level. That being said, there is also a lot to be proud of in the way each one of use has faced and responded to this worldwide crisis. We have experienced some remarkable change, resilience and innovation by coming together to help respond to this global crisis.

In the face of the 3rd wave of COVID19 infections and growing uncertainty due to the identification of numerous variants of concern, we continue to monitor the economy carefully. We continue to adapt our service offerings to provide service and help with the safety of our team members and customers.

With safety top of mind and uncertainty of changing government restrictions, we continue to look for opportunities to maintain stability and adapt as needed to improve our processes. Our goal is to improve customer service and minimize disruptions experienced by our customers and residents.

The following are some examples of what Emerald Management & Realty Ltd. has done to respond, adjust and evolve processes and practices in response to COVID19:

  • Essential Service Provider – As we were deemed to be essential services, we responded immediately to modify operations with the implementation of personal protection equipment (“PPE”), social distancing, plexiglas partitions, and restrictions on who and how many could enter our office.  At the same time, we responded with increased cleaning protocols and worked with the support of our valued trades and vendors to implement the necessary changes and signage for apartment and condominium buildings.
  • Communication – At the beginning of the pandemic, the majority of our team worked remotely. While we were fortunate to be designated an essential service and work from our head office on rotation, our team pushed forward to create more online functionality and improve paperless practices.  Some of the innovative communication improvements implemented include:
    • Virtual Meetings – Our team quickly adjusted from being in-person to being much more virtual.  Sometimes we have had to meet in person or organize a meeting to address concerns as a better way to work through an issue. Where needed health and safety protocols were implemented for the safety of all involved.
    • Regular Covid Updates — The imposed government rules and restrictions have changed and continue to change. We have used our website as a tool to update our property management community and provide information to help others know where to go for reliable help if an issue was outside of our suite of services or expertise.  We continue to meet weekly with departments, send out regular information emails plus blog updates on what is happening in our community.
    • Available 24 hours a day 7 days a week — Our team continued to be available to respond to emergencies and use our regular reporting practices to keep our clients informed. In accordance with government restrictions, our office was open to help tenants, condo owners and condominium board members. We updated our online contact forms across all platforms and enabled a text chat function on our website at
    • Online Functionality – In addition to the above, we improved our online application processes and lease signing. We also increased our use of Facebook, Instagram and LinkedIn to remain connected with our communities and be responsive on the various platforms.  This not only helped to foster creativity and some fun, but provided another way to communicate, connect and monitor the needs of our property management industry and our residents.

  • Workplace Health & Safety Management — Systems along with health and safety programs, protocols, procedures and manuals were reviewed and updated. This has been done on a continual basis to stay current with the ever-changing work environment this past year.   Signage has been posted at rental properties and condominium communities in accordance with bylaw requirements and property management regulatory requirements.
  • Customer ServiceCustomer service remains a top priority. The pandemic has reminded us of the importance of kindness and taking a moment to check-in with each other. People are on edge and a little kindness goes a long way in working together.  Firstly, we helped to source resources to help tenants and condo owners  access sources for help regarding rental payments, payment of condominium fees. Where able, we assisted with payment plans, where to go for income, food and mental health supports.

Secondly, since property management is and has been face-to-face or in-person, Emerald has continued to provide personal service as much and whenever possible and permitted. For instance, they say, “Smile, it is free therapy”.  We have seen the positive impact of a thank you or a kind check-in with out team from vendors and customers.  

Lastly, our team also found a way to safely continue with our annual warm winter clothing drive in support of Project Warmth Society.  The opportunity to make a difference and support of community in dropping of clothing was greatly appreciated. 

  • Leasing – The pandemic has changed how we work with prospective tenants and the techniques used to market available apartments and homes for rent.  Prior to COVID19, we had already been doing online marketing and using virtual tour techniques when required. However, given the restrictions in place, our leasing team responded immediately to this challenge.  One of the amazing outcomes achieved was the ability to collaborate with current tenants on virtual showings. Leasing and marketing ramped up with the use of YouTube and FaceTime. At the same time, our leasing agents reignited basic sales techniques where face-to face interactions and accessibility was a challenge.

In-person tours also continued in accordance with safety and social distancing protocols in accordance with Alberta Health Services and supported by the Alberta Real Estate Association and the Real Estate Council of Alberta.

  • Maintenance: Early on, emergency work orders were prioritized for the protection of residents and the properties.  From there routine or regular maintenance was scheduled as a collaborated effort with our in-house maintenance team and residents to coordinate times where residents could be out of their homes or socially distanced.  Our in-house maintenance team was outfitted with protective gear and cleaning supplies for everyone’s safety, to maintain empathy, and for respectful management of fears and risk of transmission.

Our team is monitoring construction resources and supply chains to assist in the completion and prioritization of work moving forward.  Communication remains key as product availability can be uncertain with employee quarantines and infection outbreaks in the manufacturing sectors.

  • Education: We have continued our weekly team meetings and increased brainstorming and team building ways to improve service and learn about PPE requirements and safety protocols.  The Emerald Team has also looked for ways to have some fun at work and build connection.  At times, meetings and celebrations have been by zoom or over the phone – everyone’s input, creativity and support has been greatly appreciated. 

So … what have we learned?

We have learned that:

  • Simple things like: Washing your hands, Wearing masks and Staying 6 feet apart – can help prevent the spread of disease.
  • No matter how well we think we are prepared, sometimes life throws a curve ball and and you have to change course.
  • We are great at thinking outside the box to problem-solve and help each other.
  • We are innovative, creative and efficient when addressing emergency situations.
  • A small act of kindness and interacting in a human way can make a difference.

Our team at Emerald Management & Realty Ltd. remains optimistic that this pandemic will eventually end. In the meantime, as the economy cautiously opens we believe in many ways we will be better on the other side of this crisis. 

In conclusion, we are proud of our team and their dedication to ensuring that we provide the best possible service in the safest way to our property management clients in Calgary & Area.  Despite the anxieties, stress and fatigue that the pandemic has placed on many lives, our team has embraced new policies and practices with open minds and positivity.  Thank you for belief and supporting local small businesses in Calgary like us.

Stay safe. Stay well. Stay positive.

on behalf of the entire team at Emerald Management & Realty Ltd.

Jodena Rogers & Lauretta Enders

Emerald Management & Realty Ltd. is a family owned and operated Property Management Company based out of Calgary, AB. We have almost 50 years of experience in providing responsive asset management services to condominium, commercial and rental properties in Calgary & Area. Our ability to foster positive relationships based on mutual respect and communication has nurtured our commitment to the provision of management services congruent with our customer’s needs and goals.

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