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Get started with EMERALD CONNECT today

1) From the Login menu select EMERALD CONNECT.

2) Enter your Email and Password and click Sign In.

1) Select the Payments menu.

2) Select the Payment Accounts tab.

3) Click Add Bank Account.

4) Fill in all Required* Fields and click Next.


Where to find your account info:

5) Click Confirm & Save Account.

6) Verify your bank account – watch this short video for additional info.

1) Select the Payments menu.

2) Select the Make Payments tab.


3) Click Make One-Time Payment.

1) Select the Payments menu.

2) Select the Auto-pay Setup tab.

3) Scroll down to the Variable Scheduled Charges section, and the Condo Contribution.

4) Select your Unit and Auto-Pay Account.

5) Enter your condominium contribution payment Start Date (DD/MM/YYYY).

  • From the Pay On menu, select the 1st.
  • In the Payment Percent field enter 100%.

6) Click Next.

7) Review the Confirm your Auto-pay Setup.

  • Review and select the Terms & Conditions checkbox.
  • Click Submit.

8) A confirmation email will be sent to your email account.

1) Click the Profile icon (found at top, left).

 

2) Click Edit Profile.

3) Fill in your Contact Info and click Update Profile.

4) Review Vehicles, Contacts & Pet Registry tabs and Add information where applicable.

5) A confirmation email will be sent to your email account to confirm that your contact info has been submitted.

1) Click the Documents icon (found at top, left).

2) Click the Document you wish to view.

3) Complete the Form and Save it to your computer.

4) Click the Communication tab.

5) Fill in the Description field.

  • Click Choose File button to upload the completed form.
  • Click Submit.

6) A confirmation email will be sent to your email account to confirm that your form has been submitted.

1) Select the Concierge Menu, then Key/Preference.

2) In the Preference tab, add your preferred email and/or phone number and review your notification preferences.

Below are the recommended notification settings.

3) Click Save.

1) Select the Concierge Menu, then Key/Preference.

2) In the Make A Reservation tab fill in your booking information.

3) Ensure your contact information is correct (see Preferences instructions to make modifications).

4) Fill in all questionnaire fields and click Submit Answers (if applicable).

5) Review the Reservation Costs and/or Deposits.
If required, select Payment Account.
Click Create Reservation or Next and follow prompts.

6) The reservation will be sent for review and approval to a member of your property management team.

7) The status of the reservation can be found under the View Reservations tab.
To reschedule or cancel, click the Review option.

8) Depending on your preference setting, you will be notified by text and/or email when the reservation has been approved.

9) To pay the deposit and/or fee click the Pay hyperlink:
(Payment must be made prior to the reservation date)

10) Select your Payment Account and Submit Payment.

1) Select the Concierge Menu, then Key/Preference.

2) In the Make A Reservation tab, select Intercom from the Amenity field and select the next available time-slot.

3) Ensure your contact information is correct (see Preferences instructions to make modifications).

4) Fill in all questionnaire fields and click Submit Answers.

5) Review the cost, Select a Payment Account, click Next and follow the prompts.

6) The intercom update request will be sent to for review to a member of your property management team.

7) The status of the intercom request can be found under the View Reservations tab.


To amend or cancel, click the Review option.

8) Depending on your preference settings, you will be notified by text and/or email when the reservation has been reviewed.

9) Select your Payment Account and Submit Payment.