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COVID19 Property Management Update November

November 13, 2020

With the recent Alberta Government announcement of heightened restrictions in response to the increased community spread of COVID-19, we are reminded about the importance of remaining diligent in our efforts to stay well.

Our goal at the onset of COVID-19 remains the same today: to keep our team and clients safe, healthy and working. As we continue to work together to flatten the curve, in-line with the recent government restrictions implemented on November 12, 2020, our specific areas of focus include:

Face Coverings

In accordance with current provincial and municipal bylaws, signage regarding face coverings continues to be posted in common building areas.

Guests and team members at our head office are wearing masks in accordance with the Mask Bylaw1 protocols while in public, in common spaces and meeting with customers for the health and safety of all individuals.

Team members (in select positions) are also required to wear additional PPE including face masks and gloves.

Surface Areas & Shared or Common Spaces

In the common spaces of our multifamily properties and condominium communities, we have implemented rigorous cleaning schedules with the support of our valued third party contractors and vendors.

Our team continues to sanitize and wipe down their work areas and meeting rooms prior to and post client meetings. Hand sanitizer remains available to use in the lobby areas, at desks and in the washrooms.  

As property management has been deemed an essential service, we have added a regular disinfecting clean of all touch points in our office with Vital Oxide, a product authorized by Health Canada for use against SARS-CoV-2, the Coronavirus that causes COVID-192. Vital Oxide is a hospital grade disinfectant that uses new enhanced cleaning technology and odourless and 100% biodegradable.3   


This disinfectant service has been added to Emerald’s extensive list of property management and property maintenance services. It is now available to condominium corporations and building owners. The service includes: disinfecting hard surfaces, touch points, elevators, etc., and can be completed as a cautionary measure prior to a tenant’s move-in or showings

Physical Distancing

To help alleviate the risk of COVID-19 transmission through person-to-person contact, Emerald has placed signage in its lobbies to remind guests to maintain social and physical distancing protocols. Where required: furniture has been re-arranged to allow more space for distancing; partitions and protective barriers have been installed at desks and reception areas to provide an extra level of precaution for guests and team members; and floor markers have been placed in common areas.

As well, Emerald supports physical distancing with the use of technology for virtual board meetings and client interactions. Further to this, we continue to improve systems and update processes in addition to enhanced cleaning and new efforts like disinfectant spraying.

The health and safety of our team is our top priority. Accordingly, they are prepared to work remotely when necessary or should someone be impacted by quarantine. The need for rotating schedules continues to be monitored to ensure compliance with government regulations and meet service needs.

Guests to the office have been asked to arrange meetings by appointment. This measure has been taken to limit the numbers of people in the office and reduce congestion in meeting rooms and lobby areas.

We continue to take payments online and work with residents on maintenance concerns as they arise. Rental showings remain top priority and we take precautions to ensure both residents and our team remain safe. We provide virtual showings where possible and will continue to take proactive creative steps to market rental listings.


Continue checking here for updates about how we’re supporting our community and employees, and providing service to our customers and clients during the COVID-19 pandemic.

If you need additional support or find yourself in a crisis situation, the following Agencies may be of assistance:

For your go-to resources and obtaining timely, accurate information and guidance, please visit:

If you start to exhibit symptoms of COVID-19, self-isolate and call Health Link (811). You can also assess your own risk if you are concerned or exhibiting symptoms of COVID-19. If you need to self-isolate, follow the recommended instructions for self-isolation: Self-Isolation Fact Sheet (Government of Alberta).

COVID-19 information continues to be fast moving. Please let us know if you have any concerns or notice a sanitation issue in properties being managed so that we can work together to minimize the risk of transmission.

Emerald continues to implement the health and safety measures of applicable provincial and municipal government regulations to help provide our people a safe experience. We ask residents and clients to join us in doing their part to protect members of their community by staying home if experiencing any symptoms.

A big thank you, from our team to all of our clients, customers, trade members and third party contractors, for your support and collaboration during this challenging time!

Stay well!


1 Mask Bylaw Information 

2 Government of Canada, Health Canada 

3 Vital Oxide Material Safety Data Sheet


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