Covid19 Property Management Update

January 2022
 
From our entire team at Emerald Management & Realty Ltd., we hope that this Covid-19 Update finds you and your family safe and healthy.   Although we had all been hoping to return to a sense of normalcy, our global and local communities continue to navigate through emerging variants and changing health mandates.
 
At Emerald Management & Realty Ltd. we continue to ensure that the safety and protection of our team members and our community is our top priority.   Every step of the way, we have continued to learn and adhere to the most up-to-date advised rules and regulations.
 
We recognize that the current strain may impact response times, however we are doing everything possible to maintain our excellent and responsive property management services levels.   We remain committed to following the guidance provided to us by Alberta Health Services and our provincial and federal governments.
 
As we move through this current wave, we want to keep our property management clients and residents informed about what we are doing to maintain our responsive service levels. 
 
In some ways, it feels like the entire World is short-staffed at this time.  With that in mind, we can anticipate a very real impact to our team members and valued contractors, as they take the time they need to adhere to health regulations and as we accommodate for the potential for reduced staff as we support our team members to do the same.  We thank you for your patience as we work together on the following:
  • Kindly reschedule any appointments or property showings to a later date if you are unwell. COVID-19 Information: Daily Screening Checklist
  • We encourage the use of technology to safely convene on-line meetings and property showings where applicable.
  • As we aim to accommodate all those who are scheduled for meetings and any property maintenance repairs.  Issues will be triaged to ensure emergency situations are given top priority for the protection of building residents and property.
  • Non-emergency maintenance requests can be made using our online Maintenance Request Form
  • In addition to the public health measures such as physical distancing, masking and hand hygiene, free rapid tests are being provided to team members (where and when available) to screen for COVID-19. 

FAQs

Is your office open to the public?

We are open to the public but request that where possible, interactions be taken online and/or by phone.  All visitors to the office are asked to stay home if showing symptoms and will be asked to wear a mask in accordance with the current mask bylaw.  Current Office Hours.

How can I contact your customer service or maintenance support team?

In the event of an emergency, please contact our 24-hour emergency line at 403-237-8600.  To learn more about what is considered an emergency please visit: What is an Emergency?.
Should you require assistance, please contact our office or email your property management team.  As individual team members may be working remotely or ill, we thank you in advance for your patience if response times are slower than usual.   You can also contact us online by visiting: Contact Us to register your concern.

Are masks mandatory for team members and customers?

We remain committed to doing all we can to encourage and keep employees and customers safe.  With the emergent of new variants, we continue to mandate the use of masks in accordance with the current local and provincial mandates. 

How are you keeping employees and customers safe?

The health and safety of our customers, employees and communities is our top priority.  Our team continues to communicate and monitor safety protocols implemented.  Further to this ongoing practice, we monitor local and health authority guidelines and best practices.

What are your current office hours and emergency after service protocols?

For more information about our current office hours and what to do in the event of an emergency, please visit our Contact Us page.

Additional Questions?

Please visit Frequently Asked Questions for Owners and Tenants to browse additional FAQs and if you have any other questions, please use our Contact Us page.
 
In order for us to uphold our commitments, we ask that you please reach out to us as soon as you are aware of any concerns.  As always, we will update you on our protocols as changes happen. We appreciate your understanding and thank you for helping to keep everyone in our community safe.
 

Thank you again for your support and patience as we continue to maneuver through this unprecedented time.  We are immensely proud of our team members who strive to respond and adjust to changing mandates and practices. 


Emerald Management & Realty Ltd. is one of the leading residential and condominium property management companies in Calgary, AB.  We specialize in all types of property — including single family homes, hi-rise apartments, condominium corporations, mobile home parks, home owner associations as well as offices and larger commercial spaces.

Emerald Management & Realty is proud to provide excellent property management services near you. Contact our team of property management specialists today to learn how our experience can help you! 

If you are wondering what the best rental property management companies near me are, you don’t need to look further than Emerald Management & Realty Ltd.


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