March 15, 2020
To our Clients, Residents & Community:
The health and well-being of you and your family are our top priority. Due to the recent progression of COVID-19 and its potential impact, we want to let you know how Emerald Management & Realty Ltd. (“Emerald”) is responding. We understand this is a difficult time for all and we are in unprecedented territory right now. We appreciate your patience as we work to support you.
As we have for decades, Emerald stands as your trusted property management partner to help you through this disruption. You can continue to connect with us 24/7 at www.emeraldmanagement.com and by telephone at 403-237-8600. We will also post updates on our social media channels and blog located on our website.
As of the current time, we are no longer accepting unscheduled walk-ins to our office to assist to help slow the spread of the virus. During this unprecedented time, for the protection of our team members and customers, we have implemented the following protocols regarding:
Emergencies
If you are experiencing an emergency such as a life-saving event or fire, please call 911 first. If you are experiencing a maintenance emergency such as a flood, elevator breakdown, or no heat in winter, please call our 24-hour phone line, 403-237-8600, for immediate assistance. For more information on what qualifies as an emergency, please click here.
Payments
In an effort to limit exposure to the public and our team members, rental payments and condominium contributions will be accepted electronically. If you are not already set up on our Pre-Authorized Program, you can access forms and information available here.
Administrative Requests
To update contact information please click here. For administrative assistance, to order keys and fobs, request an intercom listing update, or book an elevator, please email general@emeraldmanagement.com, or call 403-237-8600.
Maintenance Requests
To complete a maintenance request online please click here. Maintenance requests are subject to review and approval by your Property Manager. In the event you are in self-isolation or quarantine, please advise our team in advance so that we can implement appropriate measures for the health and safety of all involved.
Leasing Inquiries
Please visit our rental listings at: www.emeraldmanagement.com/current-listings for current and upcoming rental availability. We will work with you to attend viewings and accommodate schedules. Leasing agents can be reached at 403-237-8600.
Stay Healthy! …
To help prevent the spread of COVID-19, Alberta Health Services has provided the following recommendations on their website, (https://www.albertahealthservices.ca/topics/Page16944.aspx):
- Practice social distancing
- Wash your hands often and well
- Avoid touching your face, nose, or mouth with unwashed hands
- Avoid close contact with people who are sick
- Clean and disinfect high-touch surfaces and equipment with disinfectant wipes
- Stay at home and away from others if you are feeling ill.
- Alberta Health Services has also introduced an online self-assessment tool to help you determine whether you should be tested for COVID-19.
- Keep informed and monitor the reliable updates at:
We take sanitation, hygiene and wellness seriously. We have asked all employees to increase their vigilance with regards to the cleanliness and sanitation of the properties within their care. Extra hand-washing, the use of appropriate Personal Protective Equipment (PPE) and additional cleaning is required during this time for the protection of everyone. This includes but is not limited to: extra precautionary cleaning measures in buildings (touch point areas such as door handles, knobs, mailboxes, common area surfaces, elevator panels, buttons and handrails should be cleaned daily with disinfectant – alcohol based wipes; extra cleaning supplies will be required). Please direct any questions or concerns to your Property Manager or any of our team members.
Individuals, governments and organizations around the world are working rapidly to adapt to the coronavirus. Thank you for your business, and for placing your trust in Emerald Management & Realty Ltd. We will continue watching, listening and learning. As this situation is evolving by the hour, we will do our best to keep you informed and be responsive to your inquiries. Please stay safe and healthy.
Thank you again, for being a valued member of our Emerald Management & Realty Ltd. community and the opportunity to be your property management company of choice!
