Maintenance Provision for All Properties

For Tenants

If your emergency is one where the personal safety of you or someone else is at risk, call 9-1-1 prior to reaching Emerald Management & Realty Ltd.

If you are uncertain of what an emergency is, please read our What is an Emergency? page prior to contacting us.

Emerald Management & Realty Ltd. is available 24 hours a day, 7 days a week to tenants inhabiting properties managed by our firm. If you are facing a problem that requires maintenance support, fill out our Maintenance Request Form and we will ensure someone responds to you within 48 hours.

If your request for maintenance is an ‘after hour’ emergency, please contact us at 403-237-8600, and you will be prompted by our automatic answering service to reach an on-call Property Manager who will manage the emergency.

Emerald Management & Realty Ltd. Policies Regarding Maintenance

Properties by their nature will experience problems from time to time. Our owners are interested in keeping the property in good repair. We will do our very best to keep the properties fully operational and in good condition. Use our Maintenance Request Form to submit request for work order any time of day online. One of our team members will respond to you within 3 business days. All maintenance requests will have to be approved by the property manager for your property.

Our Cost-Effective Maintenance

Emerald Management & Realty Ltd.’s maintenance department handles work beyond the expertise of the buildings on-site managers. The maintenance department’s responsibilities include such items as:

  • Preventative and routine maintenance;
  • Renovations and repairs;
  • Painting, plumbing and electrical work; and
  • Upgrading and rehabilitation of opportunity properties.

Quick access to on-staff maintenance means work is accomplished without costly delay – minimizing damage and maximizing the life span of your property. Major renovations are handled by reliable, independent contactors. Dealing with the same trusted suppliers over the years has allowed Emerald Management & Realty Ltd. to build a strong relationship with many Tradespeople, allowed us to obtain continuity, stabilized our operating costs, and given us rate reductions which we are able to pass onto you!

24-Hour Emergency Support

As a property owner, you can rest knowing we are looking after your property 24-hours a day. Emergency calls are promptly forwarded onto a Property Manager and maintenance personnel, ensuring any issues with your property are resolved promptly and properly.